The adversary is not the person across the table; the adversary is the situation.
While many believe that negotiation is a battle, Chris sees successful negotiation as a collaboration rooted in empathy. Chris is the CEO & Founder of the Black Swan Group, he is the author of Never Split The Difference: Negotiating As If Your Life Depended On It. He is a former FBI lead international kidnapping negotiator.
Here are my favourite takeaways from viewing the “Art of Negotiation” MasterClass by Chris Voss: